Refund policy

Returns
We accept returns only for damaged, defective, or incorrect items. Requests must be made within 48 hours of delivery.

Eligibility for Returns

• Item must be unused
• Item must be in original packaging
• Proof of damage (photo/video) required

Non-Returnable Items

• Used products
• Customized products
• Items without original packaging

Refunds
Once the returned item is inspected and approved, refunds will be processed within 5–7 business days.

Refund Method

• Prepaid orders → refunded to original payment method
• Cash on Delivery → refund via bank transfer or UPI

Exchange
We offer exchanges for defective or damaged items only, subject to stock availability.

Cancellation
Orders can be canceled only before dispatch.

Contact
To request a return or refund, email: customercare@shrikaa.com
Please include order number and issue details.